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Work Type


Role Type

Support Staff

Employment Type

Full Time

About the business

Ensombl is home to thousands of professionals, sharing and learning with one another to rapidly scale the journey to mastery. Whether you’re looking to ask or answer a question, download resources, accumulate top-quality Continuous Professional Development points, or find staffing solutions in the employment marketplace – there’s a place for you here. 

About the role

  • Providing customers with product training or support during their subscription term
  • Listening to customers’ needs and providing solutions that meet those needs
  • Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
  • Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
  • Identifying potential problems with customers’ accounts and communicating with them to resolve issues
  • Coordinating with other departments such as marketing, and sales to ensure that customers’ needs are met
  • Creating reports on customer activity such as usage patterns or product interest
  • Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
  • Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services

Client Success Associate


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