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• Providing customers with product training or support during their subscription term
• Listening to customers’ needs and providing solutions that meet those needs
• Documenting customer interactions with details about the nature of the interaction and any resolutions achieved
• Monitoring customer accounts to ensure that they are having a positive experience with the company’s products or services
• Identifying potential problems with customers’ accounts and communicating with them to resolve issues
• Coordinating with other departments such as marketing, and sales to ensure that customers’ needs are met
• Creating reports on customer activity such as usage patterns or product interest
• Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services
• Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services